Shipping & Returns
Shipping Policy
Please allow at least 5 business days to receive an order. We work hard to process your orders as fast as we can.
In case of freshly prepared items or products that need extra processing time, kindly allow 5 business days for the order to leave the facility, and 3 to 4 business days after that to receive the order.
A complete postal address including pin code, email id and contact number is essential to help us ship your order. Kindly cross-check your pin-code and contact number before you complete your order.
If the ordered item is in stock, it will be packed and dispatched from our warehouse within 3 working days.
However if some of the ordered items are not in stock, then we will get them produced and have them dispatched subject to seasonal availibility.
Our courier partners will be able to deliver the shipment to you between Monday to Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
As soon as your package is dispatched, we will email you your order tracking details. Kindly bear with us until then.
For any further clarifications, please contact us at ask@pandharifarmproducts.com
Refund Policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. Exchanges are only entertained if the product received is damaged.
To be eligible for an exchange, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at ask@pandharifarmproduct.com .In the email, order number, image of invoice, 1 outer box image, 2 clear images & we also need unboxing videos of damaged products to be sent.
If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how it will be processed. Items sent back to us without first requesting an exchange will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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We will be unable to accept returns due to variance in taste, texture, colour or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, use of best and natural ingredients and we will ensure that maximum nutritional value is retained
If more than 15 business days have passed since we’ve approved your return, please contact us at ask@pandharifarmproduct.com .